Our Terms & Conditions

Acceptance of Terms

By accessing or using the Blue Ridge Transportation website, you agree to these Website Terms of Use and acknowledge our Privacy Policy. If you do not agree with these terms, please discontinue use of the website.

Website Information

Blue Ridge Transportation makes reasonable efforts to provide accurate and current information. However, website content is provided for general informational purposes and may be changed, corrected, or updated without notice.

Information displayed on this website does not constitute a guaranteed rate, service commitment, transit-time guarantee, or acceptance of freight unless Blue Ridge Transportation expressly confirms the shipment in writing.

Freight Requests and Quotes

Submitting a freight request, contact form, quote request, or other inquiry through this website does not create a contract for transportation and does not obligate Blue Ridge Transportation to accept a shipment.

Quotes may be based upon information supplied by the customer, including origin, destination, mileage, commodity, dimensions, weight, equipment requirements, timing, and requested services.

A quote may be revised if information supplied by the customer is incomplete, inaccurate, or changes before or during transportation.

Transportation is considered accepted only after confirmation by Blue Ridge Transportation through an authorized booking, rate confirmation, transportation agreement, or other written confirmation.

Intellectual Property

Unless otherwise indicated, Blue Ridge Transportation owns or is authorized to use the website’s branding, logos, graphics, written materials, photographs, designs, and other proprietary content.

Website content may not be reproduced, distributed, commercially exploited, or represented as belonging to another organization without authorization.

Acceptable Use

Users may not use this website to submit fraudulent shipment requests, transmit unlawful or malicious material, interfere with website operation, attempt unauthorized access to company systems, impersonate another person or business, or use Blue Ridge Transportation systems for unlawful purposes.

Third-Party Services and Links

Our website may interact with or link to third-party platforms and services.

Blue Ridge Transportation does not control third-party websites and is not responsible for their independent content, security, availability, terms, or privacy practices.

Disclaimer

To the extent permitted by applicable law, the website and its informational content are provided on an “as available” basis.

Blue Ridge Transportation does not warrant uninterrupted website availability or that every item of website information will be free from errors.

Nothing in these Website Terms excludes or limits liability that cannot legally be excluded or limited.

Changes to These Terms

Blue Ridge Transportation may update these Website Terms from time to time. The current version and effective date will be posted on this page.

SMS and Text Messaging Terms

Blue Ridge Transportation, LLC offers SMS text messaging for one-to-one business communications, including freight inquiries, scheduling, pickup and delivery coordination, shipment updates, and customer support.

Consent

We obtain your explicit consent before sending SMS messages. You may provide consent verbally over the phone or in person after receiving our SMS disclosures. Providing a phone number alone does not constitute consent. Consent to text messaging is optional and is not a condition of purchasing our services.

Message Frequency and Charges

Message frequency varies based on your inquiries and transportation needs. Message and data rates may apply according to your mobile carrier’s plan.

Opting Out

Reply STOP to stop receiving messages from that Blue Ridge Transportation number. You will receive an opt-out confirmation, and no further messages will be sent from that number unless you opt in again. Reply START to resume messages.

Help and Support

Reply HELP for assistance, or contact us through our website at https://blrgtransit.com.

Message Delivery

Delivery depends on your mobile carrier and network availability. Messages may be delayed or unavailable. Carriers are not liable for delayed or undelivered messages. Please call us for urgent matters.

Privacy

We use your phone number, consent records, and message content to manage business communications and provide support. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. Service providers supporting message delivery may process this information as necessary to provide the service.

Please review our Privacy Policy for additional information about how we handle personal information.

Information We Collect

Blue Ridge Transportation may collect information voluntarily provided through our website, including:

• Name
• Business or organization name
• Email address
• Telephone number
• Pickup and delivery information
• Shipment origin and destination
• Commodity and freight information
• Shipment dimensions and weight
• Requested equipment or services
• Communications and customer-service inquiries
• Other information submitted through website forms

We may also receive technical information associated with website use, including browser type, device information, IP address, referring pages, website interactions, analytics information, and cookie information.

How We Use Information

Blue Ridge Transportation may use collected information to:

• Respond to inquiries
• Prepare freight quotes
• Communicate with customers and prospective customers
• Evaluate requested transportation services
• Manage customer relationships
• Provide transportation services
• Maintain business and transportation records
• Improve our website and services
• Prevent fraud or misuse
• Conduct appropriate business marketing
• Comply with legal and regulatory requirements

Customer Relationship Management

Information submitted through our website may be transmitted to and maintained within our customer relationship management and other business systems.

Blue Ridge Transportation currently uses HubSpot for certain customer relationship, website-form, communications, and marketing functions.

Transportation and Operational Systems

When a prospective shipment becomes an active customer relationship or transportation order, relevant information may be transferred to transportation-management, accounting, payment, communications, telematics, document-management, or other operational systems reasonably necessary to provide the requested services.

Marketing Communications

Where permitted by law, Blue Ridge Transportation may use business contact information to communicate about our transportation services.

Recipients of marketing emails may use the unsubscribe mechanism included in applicable communications.

Transactional or operational communications concerning an active inquiry, shipment, account, or business relationship may still be sent when appropriate.

Cookies and Analytics

Our website may use cookies and similar technologies for essential website functions, analytics, security, customer communications, and marketing.

Third-party technologies integrated with our website may also collect information according to their respective privacy practices.

Where legally required, users will be provided appropriate choices concerning non-essential cookies.

Information Sharing

Blue Ridge Transportation does not sell personal information for monetary consideration.

We may disclose information to service providers, technology providers, payment processors, transportation partners, professional advisers, insurers, governmental authorities, or other parties when reasonably necessary to operate our business, provide requested services, comply with law, protect our rights, or protect the safety and security of our operations.

Notwithstanding the foregoing, mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Information Security

Blue Ridge Transportation uses reasonable administrative, technical, and organizational measures designed to safeguard information in our possession.

No Internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary for the purposes for which it was collected, including customer service, transportation operations, accounting, compliance, dispute resolution, and legal obligations.

Privacy Requests

Individuals may contact Blue Ridge Transportation regarding questions about this Privacy Policy or requests concerning personal information.

Requests may be subject to identity verification and applicable legal requirements.

SMS Messaging Privacy

Blue Ridge Transportation, LLC uses phone numbers, SMS consent records, and message content to coordinate transportation services, respond to inquiries, and provide customer support. We may share necessary information with service providers that support message delivery and business communications. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

You may stop messages from a Blue Ridge Transportation number by replying STOP. For assistance, reply HELP or contact us through https://blrgtransit.com.

These Freight Services Terms & Conditions establish general conditions applicable to freight transportation requested from Blue Ridge Transportation when properly incorporated into the parties’ transportation transaction, unless superseded by a separately executed agreement, applicable bill of lading, rate confirmation, tariff, or other written agreement.

Shipment Acceptance

A website inquiry or quote request does not constitute acceptance of freight.

Blue Ridge Transportation reserves the right to accept or decline requested transportation based on equipment availability, operational requirements, commodity, shipment characteristics, safety considerations, legal requirements, insurance limitations, and other legitimate business considerations.

Customer Information

The customer is responsible for providing accurate shipment information, including commodity, quantity, dimensions, weight, origin, destination, pickup requirements, delivery requirements, special handling requirements, and any hazardous or regulated characteristics.

Additional charges may apply when actual shipment conditions differ from the information provided when the quote was prepared.

Rates

Quoted rates apply only to the shipment and conditions described in the applicable quote.

Unless otherwise stated in writing, quoted rates may exclude additional services or circumstances including:

• Detention
• Layover
• Additional stops
• Redelivery
• Storage
• Lumper charges
• Tolls
• Special equipment
• Driver assistance
• Excessive waiting time
• Reconsignment
• Shipment changes
• Other accessorial services

Applicable charges should be identified in shipment documentation or agreed to between the parties when reasonably practicable.

Detention and Delays

Detention or other accessorial charges may apply when a vehicle or driver is delayed beyond the applicable free-time period stated in the quote, rate confirmation, customer agreement, or Blue Ridge Transportation policy.

Blue Ridge Transportation will make reasonable efforts to communicate material delays.

Pickup and Delivery Times

Pickup, delivery, and transit estimates are not guaranteed unless Blue Ridge Transportation expressly agrees in writing to guaranteed service.

Transportation may be affected by traffic, weather, road closures, mechanical conditions, shipper or receiver delays, governmental action, emergencies, safety considerations, and other circumstances outside reasonable control.

Safety and legal compliance take priority over requested transit schedules.

Cargo Preparation

Unless otherwise agreed in writing, the shipper is responsible for properly packaging, marking, labeling, preparing, and accurately describing freight for transportation.

Freight must be suitable for the requested transportation equipment and comply with applicable law.

Prohibited and Restricted Freight

Blue Ridge Transportation may refuse commodities that are unlawful, unsafe, improperly packaged, inaccurately described, outside applicable insurance coverage, or incompatible with assigned equipment.

Hazardous materials, controlled commodities, unusually high-value cargo, or other specially regulated freight must be disclosed before booking and may require prior written approval.

Changes and Cancellations

Customers should promptly notify Blue Ridge Transportation of shipment changes or cancellations.

Charges may apply when a vehicle has been dispatched, positioned, committed to the shipment, or otherwise incurred expenses before a cancellation or material change.

Any applicable truck-ordered-not-used, cancellation, deadhead, or related charge will be governed by the applicable quote, rate confirmation, customer agreement, or other written terms.

Bills of Lading

Shipping documents should accurately identify the parties, commodity, quantity, condition when applicable, origin, destination, and other required shipment information.

A bill of lading or shipping document does not automatically modify separately agreed pricing or contractual terms unless applicable law or a written agreement provides otherwise.

Cargo Claims

Loss or damage should be reported to Blue Ridge Transportation as promptly as practicable.

Cargo claims must contain sufficient information to identify the shipment, establish the nature of the claimed loss or damage, and state the amount claimed.

Cargo claims and carrier liability are subject to applicable federal or state law, contractual provisions, bills of lading, and other governing transportation documents.

Nothing on this website is intended to waive rights or obligations established by applicable transportation law.

Payment

Payment terms will be stated on the applicable invoice, credit agreement, rate confirmation, customer agreement, or other written documentation.

Customers are responsible for charges properly incurred in connection with requested transportation services.

Our Commitment

Blue Ridge Transportation believes that how freight moves matters just as much as where it goes.

We are committed to operating with integrity, respect for human dignity, safety, fairness, and responsible business practices throughout our transportation network.

When a customer, shipper, receiver, broker, vendor, or other business partner enters into a transportation transaction with Blue Ridge Transportation that incorporates these Freight Services Terms & Conditions, that party agrees to conduct its interactions with Blue Ridge Transportation, our employees, drivers, contractors, and representatives consistently with the following standards.

Human Trafficking and Exploitation

Blue Ridge Transportation maintains a zero-tolerance position toward human trafficking, forced labor, commercial sexual exploitation, and other forms of human exploitation.

Business partners may not knowingly use Blue Ridge Transportation services in furtherance of trafficking, exploitation, forced labor, or other unlawful activity.

Blue Ridge Transportation may refuse or discontinue service when we reasonably believe transportation is being requested in connection with unlawful exploitation or when continuing the transaction would conflict with applicable law or our safety obligations.

Suspected criminal activity may be reported to appropriate authorities when warranted or required by law.

Respect for Professional Drivers and Transportation Personnel

Professional drivers are essential transportation professionals and must be treated with dignity and respect.

Customers, shippers, receivers, brokers, vendors, and other parties interacting with Blue Ridge Transportation are expected to provide a professional and reasonably safe environment for our personnel.

Harassment, unlawful discrimination, threats, intimidation, violence, retaliation, or abusive treatment directed toward Blue Ridge Transportation personnel is not acceptable.

Blue Ridge Transportation reserves the right to address inappropriate conduct, remove personnel from unsafe circumstances, decline future service, or terminate a business relationship when reasonably necessary to protect our employees, drivers, contractors, or operations and consistent with applicable contractual and legal obligations.

Nondiscrimination and Human Dignity

Blue Ridge Transportation is committed to treating people fairly and respectfully without unlawful discrimination.

We expect business partners interacting with our personnel to maintain professional conduct and refrain from unlawful discrimination or harassment.

The people and communities involved in transportation come from different backgrounds and experiences. Respect for human dignity is a basic expectation of doing business with Blue Ridge Transportation.

Safe and Lawful Transportation

No shipment, deadline, rate, customer request, or business relationship takes priority over safe and lawful operation.

Business partners may not knowingly direct, encourage, pressure, or retaliate against Blue Ridge Transportation personnel for refusing to violate applicable transportation or safety requirements.

This includes requirements concerning:

• Hours of service
• Vehicle safety
• Weight restrictions
• Cargo securement
• Hazardous materials
• Licensing
• Driver qualification
• Medical qualification
• Equipment limitations
• Other applicable transportation regulations

Blue Ridge Transportation may delay, modify, or decline transportation when reasonably necessary for safe or lawful operation.

Ethical Business Practices

Blue Ridge Transportation expects honesty and good-faith dealing throughout the transportation process.

Fraud, bribery, intentional misrepresentation of freight, falsification of transportation documents, deliberate concealment of hazardous or restricted commodities, cargo theft, trafficking, or other unlawful conduct is prohibited in connection with our services.

Right to Decline or Discontinue Business

Blue Ridge Transportation reserves the right, consistent with applicable contractual and legal obligations, to decline, suspend, or discontinue a business relationship when conduct materially conflicts with these standards, threatens the safety or dignity of our personnel, involves suspected unlawful activity, or creates an unreasonable legal or operational risk.

These standards establish expectations for parties doing business with Blue Ridge Transportation. They do not require a business partner to adopt Blue Ridge Transportation’s internal employment policies, religious beliefs, organizational culture, or viewpoints.

Moving What Matters also means caring about the people involved in moving it.

Force Majeure and Circumstances Beyond Reasonable Control

Blue Ridge Transportation will not be responsible for delays or failures caused by circumstances beyond its reasonable control to the extent permitted by applicable law.

Such circumstances may include severe weather, natural disasters, road closures, governmental actions, civil emergencies, labor disruptions, infrastructure failures, or other extraordinary events.

Governing Law

Except where federal transportation law controls or the parties agree otherwise in writing, these terms are governed by applicable law of the State of Tennessee.

Relationship to Other Agreements

If a customer has entered into a separate written transportation agreement with Blue Ridge Transportation, that agreement controls to the extent it conflicts with these general Freight Services Terms & Conditions.