Blue Ridge Transportation
423-656-0153
Blue Ridge Transportation box truck on a mountain highway at sunset with the Moving What Matters banner

Ethics, Integrity & Concerns

Your Voice Matters. Your Concerns Deserve to Be Heard.

A safe way to raise concerns about safety, conduct, service, human rights, and the way we do business.

Submit a ConcernHow We Respond

Accountability Is Part of Moving What Matters.

At Blue Ridge Transportation, we believe ethical transportation begins with listening, acting responsibly, and treating people with dignity. Employees, professional freight drivers, customers, contractors, vendors, business partners, and members of our communities may report concerns about our operations or conduct. We review reports fairly and take appropriate action when warranted.

What can be reported?

  • Safety

    Vehicle, driver, roadway, and workplace safety.

  • Treatment of people

    Harassment, discrimination, bullying, or unfair treatment.

  • Human rights

    Exploitation or suspected trafficking.

  • Ethics

    Fraud, theft, conflicts of interest, or other unethical behavior.

  • Service & business practices

    Customer service, freight handling, or vendor concerns.

  • Community impact

    Environmental or neighborhood impacts.

  • Retaliation

    Retaliation for raising a concern.

  • Other

    Any other feedback or concern.

This channel is not for shipment quotes or routine questions. For those, please use Contact Us or Spot Freight.

Reporting options & privacy

  • You can include your name, share contact details only for follow-up, or submit without any contact information. No sign-in is required.
  • We do not promise anonymity. Details you include, attachments, or technical information can sometimes identify a reporter, so share only what you are comfortable sharing.
  • Blue Ridge prohibits retaliation against anyone who raises a concern in good faith or participates honestly in a review.
  • We handle information with care and share it only with people who need it to review or respond, subject to legal obligations.
  • You never need to use this form before contacting regulators, law enforcement, or other authorities.
  • Reports and related records are kept for five years, then securely deleted unless the law requires us to keep them longer.
  • Prefer email? Write to integrity@blrgtransit.com.

This form is not monitored for emergencies. If there is immediate danger or an emergency, call 911. You may also contact an appropriate government agency or law enforcement directly. You do not need Blue Ridge’s permission to report externally. For suspected human trafficking, call 911 if someone is in immediate danger, or the National Human Trafficking Hotline at 1-888-373-7888 (text 233733).

Submit a concern

Fields marked * are required.

What happened, and how do you think it could be addressed? (at least 20 characters)

Is there an immediate safety risk? *
Is the concern about a company owner, executive, or the person who would normally receive reports? *

If Yes or Unsure, your report is routed only to an independent reviewer.

Up to 3 files, 5 MB each: JPG, PNG, WEBP, PDF, DOCX or TXT. Files can contain hidden details (such as photo location or author name).

Contact preference *
Privacy notice. We collect only what you enter here plus any files you attach. Your report is stored privately and is visible only to people assigned to review it. To prevent abuse, we keep a short-lived, scrambled record of your connection — not your IP address. We do not send report contents to analytics or marketing tools. See our Privacy Policy.

What happens next?

  1. Step 1

    Receive

    Your report is saved securely and a designated reviewer is notified that a new case arrived — without the details.

  2. Step 2

    Triage

    We assess urgency and route the matter. Reports about leadership go to an independent reviewer.

  3. Step 3

    Review / Investigate

    When warranted, we gather information fairly and document each step.

  4. Step 4

    Resolution / Close

    We decide on appropriate action, record the outcome, and close the case.

Our operating targets

These are goals we work toward, not guarantees or legal deadlines.

  • Acknowledgment within 2 business days when contact information is supplied
  • Initial triage within 3 business days
  • Investigation started within 5 business days when warranted
  • Updates about every 10 business days when feasible
  • Resolution within 30 days when practicable

Complex matters may take longer. If you submit without contact information, we may not be able to give you updates.

Questions or ordinary matters?

For general questions, service requests, or anything that isn’t a concern, please visit our Contact page.